Refund Policy for Freedom First Gear
Effective Date: 12/7/2024
At Freedom First Gear, we strive to ensure your satisfaction with our products. If you are not completely satisfied with your purchase, we are here to help.
Eligibility for Refunds
To be eligible for a refund, you must meet the following criteria:
The item must be unused and in the same condition that you received it.
It must be in the original packaging.
You must have a receipt or proof of purchase.
Refund Process
Request a Refund: To initiate a refund, please contact us at info@freedomfirstgear.com within 30 days of receiving your order.
Return the Item: Once your refund request is approved, we will provide you with instructions on how to return the item. You will be responsible for paying the shipping costs for returning the item.
Inspection: After we receive your returned item, we will inspect it and notify you of the status of your refund.
Refund Issuance: If your return is approved, we will process your refund to your original payment method within 7-10 business days.
Non-Refundable Items
Certain items are non-refundable, including:
Gift cards
Downloadable software products
Items on sale or clearance
Exchanges
If you received a defective or damaged item, please contact us at info@freedomfirstgear.com to arrange for an exchange.
Changes to This Refund Policy
We reserve the right to update or change our refund policy at any time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions about our refund policy, please contact us at:
Email: info@freedomfirstgear.com
Phone: 276-759-5620