Refund Policy for Freedom First Gear

Effective Date: 12/7/2024

At Freedom First Gear, we strive to ensure your satisfaction with our products. If you are not completely satisfied with your purchase, we are here to help.

Eligibility for Refunds

To be eligible for a refund, you must meet the following criteria:

• The item must be unused and in the same condition that you received it.

• It must be in the original packaging.

• You must have a receipt or proof of purchase.

Refund Process

1. Request a Refund: To initiate a refund, please contact us at info@freedomfirstgear.com within 30 days of receiving your order.

2. Return the Item: Once your refund request is approved, we will provide you with instructions on how to return the item. You will be responsible for paying the shipping costs for returning the item.

3. Inspection: After we receive your returned item, we will inspect it and notify you of the status of your refund.

4. Refund Issuance: If your return is approved, we will process your refund to your original payment method within 7-10 business days.

Non-Refundable Items

Certain items are non-refundable, including:

• Gift cards

• Downloadable software products

• Items on sale or clearance

Exchanges

If you received a defective or damaged item, please contact us at info@freedomfirstgear.com to arrange for an exchange.

Changes to This Refund Policy

We reserve the right to update or change our refund policy at any time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about our refund policy, please contact us at:

• Email: info@freedomfirstgear.com

• Phone: 276-759-5620